Get in touch

Terms & Conditions

Welcome to Rise & Shine Services Aus These are the Terms and Conditions (‘Terms’) on which we grant you the right to use our website, services and interact with us. By accessing or using our website or services, you agree to be bound by these Terms. It is a requirement that you read the Terms before proceeding further.

1. Definitions

In these Terms:

  • “We”, “us”, and “our” refers to Rise & Shine Services Aus, the service provider.
  • “You” and “Your” refers to the user or client using or engaging with us.
  • “Services” refers to the care and support services offered by Lucky Support Solutions.

2. Acceptance of Terms

By using any of our services, you confirm that you have read these Terms, understood them, and agree to comply with them. If you do not agree with these Terms, you must stop using our services immediately.

3. Use of Services

  • You must be at least 18 years old to use our services.
  • Services are provided for personal use and/or care within a participant’s premises.
  • You agree not to misuse our services, including but not limited to:
    • Providing false or misleading information,
    • Using our services while engaging in unlawful or criminal activities.

4. Service Availability

While we strive to ensure our services are accessible twenty-four (24) hours a day, seven (7) days a week, we cannot guarantee uninterrupted availability. Access may occasionally be limited due to system maintenance, updates, or unforeseen circumstances.

5. User Responsibilities

  • You must provide accurate and complete information to enable us to meet your needs.
  • You agree to treat our caregivers and staff with respect and dignity at all times.
  • You must comply with all applicable laws and regulations while using our services.

6. Fees and Payment

  • All service fees will be communicated at the time of booking and may be subject to change with reasonable notice.
  • Payments must be made within the agreed timeframe and in the agreed manner. Failure to make payment may result in suspension or termination of services.

7. Cancellations and Refunds

  • Cancellation and refund policies will be communicated at the time of booking.
  • Where applicable, refunds will be processed within a reasonable period

8. Limitation of Liability

Lucky Support Solutions will not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services. For direct damages, our liability is limited to the amount paid for the specific service in question.

9. Intellectual Property

All content on our website, including photographs, written material, graphics, and logos, is the property of Lucky Support Solutions and is protected by copyright laws. You may not reproduce, distribute, or use any content without prior written permission.

10. Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information when you use our services. Please refer to the Privacy Policy section for more details.

11. Termination

We reserve the right to suspend or terminate your access to our services if you fail to comply with these Terms or if your behaviour is unlawful, inappropriate, or harmful.

12. Governing Law

These Terms are governed by the applicable laws of [Your Jurisdiction], and any disputes arising under these Terms will be subject to the jurisdiction of the appropriate courts of [Your Jurisdiction].

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Updated Terms will be published on our website. Continued use of our services after changes are made constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions regarding these Terms, please contact: Rise & Shine Services Aus